Privacy Policy

Last updated: April 2026

Welcome to Shongololo Language School ("we", "our", or "us"). We operate the website www.shongolololanguageschool.com and provide online English language tuition services. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

1. Who We Are

Shongololo Language School is an online language school offering English lessons to Slovak speakers, primarily operating between South Africa and Slovakia. Our services include Conversation Practice, Exam Preparation, Business English, and English Editing & Proofreading.

For any privacy-related queries, you may contact us via the contact form on our website at www.shongolololanguageschool.com.

2. Information We Collect

We may collect the following categories of personal data when you visit our website or use our services:

Contact information: first name, last name, and email address (provided via our contact form or booking system)
Booking details: lesson type, selected time slots, and payment information (processed through our booking platform)
Communications: messages or enquiries you send to us via the contact form or email
Technical data: IP address, browser type, device information, and pages visited (collected automatically via cookies and analytics tools)
Usage data: how you interact with our website, which services you browse, and how long you spend on each page

3. How We Use Your Information

We use your personal data for the following purposes:

To respond to your enquiries and communications
To process lesson bookings and manage your appointments
To provide and deliver the language services you have enrolled in
To send service-related notifications, lesson reminders, or updates
To improve our website, services, and user experience
To comply with legal obligations

We process your data on the legal bases of: (a) performance of a contract, when you book a lesson; (b) our legitimate interests, to operate and improve our business; and (c) your consent, where required.

4. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share your information with:

Wix (our website platform provider) — who hosts and operates our website and booking system
Payment processors — to securely handle transactions when you pay for lessons
Analytics providers — to help us understand how our website is used (such as Google Analytics)
Legal or regulatory authorities — if required by law or to protect our rights

All third-party providers we work with are required to keep your information confidential and use it only for the purposes we specify.

5. Cookies

Our website uses cookies — small text files placed on your device — to enhance your browsing experience. These may include:

Essential cookies: necessary for the website to function (e.g., booking system, login)
Analytics cookies: to collect anonymous usage data and help us improve the site
Preference cookies: to remember your settings and choices

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. In general:

Contact enquiries are retained for up to 2 years
Booking and payment records are retained for up to 7 years for legal and accounting purposes
Technical/analytics data is retained according to the policies of the relevant third-party platform

7. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

Right of access: to request a copy of the personal data we hold about you
Right to rectification: to request correction of inaccurate or incomplete data
Right to erasure: to request deletion of your data, subject to certain conditions
Right to restrict processing: to ask us to limit how we use your data
Right to data portability: to receive your data in a commonly used format
Right to object: to object to processing based on our legitimate interests
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us through the contact form on our website. We will respond within 30 days.

8. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. Our website is hosted on the Wix platform, which maintains industry-standard security practices.

While we do our best to protect your data, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. International Transfers

Shongololo Language School operates across South Africa and Slovakia. Your data may be processed or stored in countries outside your own. Where data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, in compliance with GDPR.

10. Children's Privacy

Our services are primarily designed for adults and individuals aged 16 and over. We do not knowingly collect personal data from children under the age of 16 without appropriate parental consent. If you believe a child has provided us with personal information, please contact us so we can delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites, including our social media pages (Facebook, Instagram, and LinkedIn). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us using the contact form available at:

www.shongolololanguageschool.com

We aim to respond to all enquiries within 30 days.